General information
In accordance with Article 21 of the Act on the Provision of Tourism Services (Official
Gazette, Nos. 130/17, 25/19, 98/19, and 42/20), Plavetnilo d.o.o. publishes general
information:
1. Company Name and Registered Office
Plavetnilo d.o.o., Nautical Tourism Agency
Šoltanska 16, 21000 Split, Croatia
2. Name and Surname of the Business Manager
Toni Furčić
3. Capacity in which he/she acts and the authorizations he/she holds
Permanent employee of the company, Business Manager of Plavetnilo d.o.o.,
responsible for the operation of the tourism agency in accordance with the provisions
of the Act on the Provision of Tourism Services (Official Gazette No. 68/07).
Authorized by the Certificate of Passed Professional Exam for Business Manager, University
of Split, Faculty of Economics,
Registration No.: 011-02/08-5/10, Record No.: 11/2006, Split 06.04.2006.
4. Email Address, Telephone and Fax Numbers, and Working Hours for Customer
Contact
Email: info@plavetnilo.hr
Tel.: +385 21 474 464
Working Hours: Monday – Friday 08:00-17:00
5. Court or Other Public Register Number in which the Tourist Agency is
Registered and Details of the Register
Commercial Court in Split, Court Register – Register Entry with MBS 060190463
N7911 - Travel Agency Activities
Company Number: 01720112
Ministry of Tourism – Register of Tourist Agencies – Number: 1479 ; year 2024 .
6. Personal Identification Number or VAT Identification Number if the Company is
Liable for Value Added Tax
OIB: 40132081966
VAT Identification Number: HR 40132081966
Identification Code: HR-AB-21-060190463
7. Details of the Competent Authority Supervising the Activities of the Tourist
Agency
Ministry of Tourism - Independent Sector for Tourist Inspection
Trg maršala Tita 8 / I, 10000 Zagreb, Croatia
8. Clear Instructions on How to Submit Complaints and How Consumer
Complaints are Resolved
NOTICE ON HOW TO SUBMIT CONSUMER COMPLAINTS
Pursuant to the provision of Article 6, item 3 of the Act on the Provision of Tourism Services
(Official Gazette Nos. 130/17, 25/19, 98/19, 42/20, and 70/21) and Article 10 of the
Consumer Protection Act (Official Gazette No. 41/14), the service user is allowed to submit a
written complaint at the business premises to the address:
Plavetnilo d.o.o., Šoltanska 16, 21000 Split, Croatia
or via email: info@plavetnilo.hr
We will respond to the written complaint in writing within 15 days from the date of receipt of
the complaint.